Yes. We take the utmost care with the information that you provide us when placing an order on our website. The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.
All orders are shipped from our warehouse within 48 hours of the order being placed. Purchases shipped anywhere in the Malaysia will arrive within 3-5 business days from the order date. Orders being shipped internationally will arrive within 1-2 weeks of the order date subject to local customs clearance. Delivery delays due to service interruptions or inclement weather conditions which are beyond control of The Wola is not our responsibility.
All items are in stock unless “Out of stock” is indicated. By any chance due to some error, the order is accepted but Out of stock we will inform you by email and we will offer you a refund or alternative availability date where possible.
Order cannot be cancelled once placed and payment received. Please contact us at firstname.lastname@example.org or Whatsapp us at +60 17 6513485 number in case if you want need amend or cancel the order with 2-3 hours.
For missing or wrongly shipped items, please contact us at email@example.com and quote your transaction reference number. Our customer service is open from Monday to Friday, 10.30 am to 7.30 pm. We will endeavor to reply to your query within 1 working days and we will advise you on what to do next.
After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges if any, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
You will also receive confirmation via e-mail that we have received your order. Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you. Alternative you can also contact us through the website.
It is not mandatory to register. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.
Orders are shipped Monday through Friday, excluding public holidays. Any orders placed on Saturday or Sunday will be shipped the following week. For delivery within Malaysia We use POS Laju, Skynet, GDex and other authorized local Couriers.
For International shipping it will be either through DHL Express, FeDex or UPS.